Optional Services
Provider
Compelling optional services, hospital stay with hotel character
Revenue from optional services plays a crucial role in the (re)financing of hospitals. However, the implementation of private services is often inadequate, resulting in them rarely becoming quickly effective in terms of success.
Current Challenges
Additional services in hospitals for private patients, those with supplementary insurance, or self-payers are considered a secure source of revenue for providers. As cost pressure in the healthcare industry continues to rise, optional services play an increasingly important role in financing and refinancing hospitals. One of the biggest challenges in this context is the outdated billing system that hospitals are subject to. The fee schedule for doctors (GoÄ) was last updated in 1996, and an update is urgently needed.
Covid-19 crisis exacerbates challenges: Optional services are desired but cannot be guaranteed.
For several years now, there has been a clear trend towards single-bed rooms as an optional service. Covid-19 has further accelerated this development. Many patients appreciate the increased privacy, distance, and hygiene, and feel more comfortable in a hospital room with a hotel-like character. In addition to pure private insurance, there is also an increase in private supplementary hospital insurance. What sounds lucrative poses enormous challenges for many hospitals. This is due to sometimes severe staff shortages and spatial deficits. There is a lack of rooms, beds, and personnel. And not every single-bed room truly promises a hotel feeling. The backlog that exists here is further supported by a lack of investment promotion from the states. Good ideas and concepts are needed to create hospitals with added value and a comfortable atmosphere. Because: The increasing demand for optional accommodation services provides hospitals with enormous additional revenue. This revenue, in turn, is predestined to be used as refinancing means – for investments in the long-overdue renovation of wards, refurbishments, or increasing staff. As a result of this refinancing, a further increase in demand for optional services can be expected, as hospitals are made significantly more attractive and the added value becomes more visible. WMC HEALTHCARE is also the first point of contact when it comes to coordinating and improving medical optional services. Currently, there is widespread uncertainty about which services can generally be billed according to the fee schedule for doctors (GoÄ) – with fatal omissions and quality losses in documentation as a result. In addition, staff shortages and continuously increasing documentation requirements are opposed by too little working time of medical and healthcare personnel. The quality and quantity of private billing decrease, and with them, the hospital revenues.
Our Solutions
In designing and implementing attractive offers and efficient processes around the topics of “optional accommodation service” and “medical optional service,” there is enormous financial potential. WMC HEALTHCARE identifies revenue potentials in all optional service areas and provides individual and practice-proven recommendations for revenue and process optimization. Our team advises professionally and provides intensive support in all project phases, with the aim of leveraging potentials, implementing measures, and qualifying the affected hospital personnel.
Private patients, self-payers, and international patients – our optional services service line focuses on the premium patients of our clients.
Our offer:
- Profitable concepts for establishing high-quality and attractive optional service offerings in all areas required by the PKV Association – for example, room furnishings, comfort, service, catering
- Taking over the entire communication and negotiation management with the PKV Association to achieve profitable room surcharges
- Optimization of GoÄ-relevant service documentation and billing
- Support in establishing secure optional service admission processes for immediate signing of optional service documents and avoiding revenue losses/liability risks caused by process/form errors
Optimize your optional service offering now! WMC HEALTHCARE is happy to support you in identifying potentials in the area of optional services and private clinics.
Our Services for Providers (Hospitals)
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