Conflicts in the stressful clinical environment –
Mastering difficult dialogue situations
What are the key questions?
- Why do misunderstandings occur so frequently?
- What strategies do I have for resolving conflicts and how can I improve them?
- How do I hold conflict resolution dialogues and how should I give critical feedback?
- How can I improve internal interface management with my communication?
- How can I recognise latent potential conflicts at an early stage?
What benefits are to be had?
- Reflect on your own behaviour in terms of communication and conflict resolution
- Learn practical and effective (communication) strategies that enable you to manage conflicts better and on a long-term basis
- No longer shy away from difficult conflict resolution dialogues
- Develop effective conflict resolution strategies for real cases that affect you
- Understand the perspective of “others”, i.e. of doctors, nurses and administrators
Who are the participants?
Managers – across target groups for doctors, nurses and administrators
When and where does the seminar take place?
- We will also be happy to offer this seminar as an in-house seminar for groups of 4 or more – simply get in touch.
WMC Healthcare GmbH
Telefon: +49 (0)89 26 20 84 - 0
Fax: +49 (0)89 26 20 84 - 499