Conflicts in the stressful clinical environment –
Mastering difficult dialogue situations

It is something we are all familiar with: recurring conflicts and misunderstandings at the same interfaces – Typical symptoms of flawed communication.

What are the key questions?

  • Why do misunderstandings occur so frequently?
  • What strategies do I have for resolving conflicts and how can I improve them?
  • How do I hold conflict resolution dialogues and how should I give critical feedback?
  • How can I improve internal interface management with my communication?
  • How can I recognise latent potential conflicts at an early stage?

What benefits are to be had?

  • Reflect on your own behaviour in terms of communication and conflict resolution
  • Learn practical and effective (communication) strategies that enable you to manage conflicts better and on a long-term basis
  • No longer shy away from difficult conflict resolution dialogues
  • Develop effective conflict resolution strategies for real cases that affect you
  • Understand the perspective of “others”, i.e. of doctors, nurses and administrators

Who are the participants?

Managers – across target groups for doctors, nurses and administrators

When and where does the seminar take place?

  • We will also be happy to offer this seminar as an in-house seminar for groups of 4 or more – simply get in touch.

We will be happy to send you more detailed information